Frequently Asked Questions
Pre-Event Day Questions
When are Descente London Duathlon and RUN10 taking place?
Descente London Duathlon and RUN10 will be taking place on Sunday 16 September 2018 in Richmond Park. Enter Descente London Duathlon 2018 or Descente Run10 2018 now. For more information, please email our team at firstname.lastname@example.org.
Where are Descente London Duathlon and RUN10 taking place?
Descente London Duathlon and RUN10 are taking place in Richmond Park, south-west London. You can find more information and the route maps for all of the different challenges here.
How do I enter?
How do I guarantee a place?
There is no specified closing date for entries, but some categories may fill up faster than others. If you go through the online entry process and make payment, you will be guaranteed a place.
How do I know that I am entered to the race?
You should receive an email from us confirmation your payment for the challenge you’ve entered. This will quote the following wording: “Limelight Projects Group”.
If you are unsure that you are entered to the race follow the procedure below:
- Log in to your account here, using your email address and password. If you have forgotten your password, you’ll find a Request a New Password link on the Login page.
- Check to see if you received a confirmation email from us. If you have a confirmation email, then you have a place in the race.
Note - you may not be receiving any emails from us even if you are entered. This can be for a number of reasons:
- You provided us with an incorrect or out of date email address
- The emails are being directed into your junk folder
- Our emails are being rejected by your email server
- If the entry fee has not been taken from your account, then you are not entered.
- If you have been charged the entry fee but have not received any emails from us, please contact us. We will respond to let you know whether you are entered or not. If you are concerned that you aren't entered to the race, please do not leave it until the last minute to query it.
Can I change the race category to which I am entered?
Yes you can make changes, but all changes must be made before the closing date of registration. After this deadline we will be unable to make category changes to your entry.
What is the age limit for entrants?
You must be at least 18 years old on Sunday 16 September 2018 to take part.
You have got have my age group wrong?
Your age group is based upon the date of birth that you entered. Note that your age group is determined by your age at 31 December of the race year and not your age on race day (in accordance with BTF rules).
I am unable to race, can I have a refund or transfer my place to next year?
Unfortunately we cannot offer any refunds or transfer places to next year. There are a great deal of costs involved in staging an event of this proportion, such as paying for staffing, infrastructure, road closures and medical cover, all of which aren’t recoverable. As stated in the Terms & Conditions, there will be absolutely no refunds.
Can I pass my place onto someone else?
If you are participating in an individual challenge, you CANNOT pass your place onto someone else. Each place in the race is unique and upon registration you will provide medical information and emergency contact details that are specific to you. If you pass on your Race Number, you could be endangering that person as we would have no information related to them, should there be an accident where medical attention was required.
If you are a member of the British Triathlon Federation, you are required to show your membership card with the correct qualification in order to benefit from the £3 discount.
Teams may make personnel changes by logging back into the account of the person who registered the whole team. Changes made before the event day can be done online, otherwise an updated team members details are required at registration. Failure to do so can result in the team being disqualified.
How do I compete with friends / family?
If you are participating in the team challenge, you will be able to enter a team of two or three people. You will be offered the opportunity during the entry process to add a team name to your form. Then you’ll be asked to provide names for two other team members, as well as more information related to the type of activity they will engage in for the Descente London Duathlon or RUN10, their date or birth and emergency contact numbers on their behalf. Please note that entering as a group WILL NOT secure you the same start time. This is to enable one person to pay for multiple entries. Please note that once race numbers and start times have been allocated, we cannot, under any circumstances, accept requests to race together.
My address / telephone details are no longer up to date. How do I change them?
Log into your account here using your email and password to edit your details. There is information you cannot change, such as your email address. Please contact us if you need to change this. If you have a problem logging in, please contact us.
I have entered the race. How / when do I find out about the race day?
PLEASE NOTE: Race Instructions and Race Numbers will be posted out before the event.
You will be receive your Race Number and Start Time in your race packs two weeks before the event. Race Instructions will be mailed out a minimum of two weeks before the event.
Race instructions will be mailed out a minimum of two weeks before the event.
When do I receive my Race Number and Race pack?
Race numbers, bike and helmet stickers, electronic timing chip and security band will be posted to participants two weeks before the event. If you have not received your race pack by Friday 7 September please email us on email@example.com
Event day questions
How do I get to Richmond Park?
Our travel advice page will be available in advance of race day.
When do I get my race pack?
What do I get in my race day pack?
Participants will receive an official race number, bike and helmet stickers, electronic timing chip and security wristband in their race pack.
What time should I arrive?
You should arrive 60 minutes before your start to get your gear setup in the correct row in transition before warming up and making your way to the start line. See the individual challenge start times on our website.
How do I use a number belt?
A number belt is an elasticated belt that carries your race number and allows you to swap it from front on the runs to the back on the bike - it also means that you don't have to put safety pins through your clothing! You simply attach your number to the race belt and then put the race belt around you.
Can I listen to a personal music player whilst racing?
Unfortunately, we do not allow participants to race with headphones in. The safety of our participants is paramount and through wearing headphones you will be less likely to hear other competitors or marshals, which could become a hazard on route. By not wearing headphones you will also be able to enjoy the experience more and soak up the encouragement from spectators. If you are seen to be wearing headphones on race day you will be kindly asked to remove them and if caught with them during the race you will be disqualified.
Is water available during the races?
There will be a number of water stations on each run route. There will be water stations on the bike route but only for the Ultra participants - it is your responsibility to ensure that you have enough fluid to keep yourself hydrated on the bike leg.
Is the event registered by the BTF?
London Duathlon is not currently registered with the BTF but operates as an independent event covered by its own insurance policy in line with best practice in the event organisation industry. We do follow BTF Rules which can be found here.
No mobile phones or MP3 players are allowed to be used in transition or while you are racing.
Are disc brakes allowed?
Disc brakes are allowed as this is a draft-illegal event.
Are disc wheels allowed?
Disc wheels are permitted as Descente London Duathlon is a non-drafting event, however this may be amended should the Event Organiser and Technical Official decide in the interest of safety, such as high winds.